Effective Date: 01 August 2025
At Onke Solutions, we aim to deliver exceptional digital services, online courses, and software solutions. We understand that plans may change, and this policy outlines how cancellations are managed for our products and services.
1. General Cancellations
Customers may request a cancellation within 7 days of purchase, provided that:
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The service, course, or product has not been accessed, downloaded, or delivered.
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Work or customization has not yet begun on your order.
Once a service, course, or digital product has been accessed or work has started, cancellations are no longer eligible.
2. Subscriptions and Memberships
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Subscriptions can be canceled anytime via your account or by contacting info@onkesolutions.com
Your subscription will stay active until the end of the current billing cycle.
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No partial refunds are provided for unused subscription periods after cancellation.
3. Custom Projects
For website, app, or software development:
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If cancellation is requested before work begins, a full refund will be issued.
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If work has started, charges will apply for the portion completed up to the cancellation date.
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Once final deliverables are submitted, no cancellation or refund is possible.
4. How to Cancel
To request a cancellation, please email:
info@onkesolutions.com
Include your:
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Full name
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Order or invoice number
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Reason for cancellation
Our team will confirm your request within 2 business days and advise on the next steps.
5. Non-Cancellable Items
Certain digital downloads, promotional items, and third-party integrated services are non-cancellable. These will be clearly indicated at the time of purchase.